Virtual Therapists

So as we move further and further into the digital age, it seems as though more and more computers are being placed in the position where there used to be humans. Of course companies want to make things more effective and efficient but I wonder if anyone has ever stopped to think if this is such a great idea for some of the positions that might need a certain human touch? Communication services is one of the biggest sections where computers are dominating, from call forwarding to call centers that have you go though about twenty different menus all the while pushing buttons. Some are voice automated but it does seem to help. To add insult to injury, computers that act as speech therapists are being tested. People without speech issues end up wanting to jump across to the other end of the line and destroy that device that will not let them talk to a really human. So what about those people that need constant speech therapy? While the verbal impairment can be life-long, health insurers only pay for a limited amount of therapy. Yet patients like Green need to continuously practice their skills. Does anyone else see the glaring problem with the system?